Warranty terms

Warranty period for Svyaz Engineering equipment is 24 months from the date of sale and 12 months from the date of sale for rechargeable batteries.

Faults that may occur during warranty period are resolved free of charge by authorized service centers if following conditions are met:

• Compliance with operating conditions described in user manual;
• Presentation of product passport and completed complaint act;
• For AC UPS up to 3 kVA inclusive upon delivery to an authorized service center;
• For AC UPS with a power of 6 kVA and above, commissioning is performed by an authorized service engineer with a commissioning report.

Free warranty service not provided in case of:

• Self-opening the case, disassembling the device, repair and replacement of components;
• For an AC UPS with a capacity of 6 kVA and higher, failure when installed by an unauthorized specialist;
• Occurrence of defects due to mechanical damage, failure to comply with delivery, storage or installation and operating conditions, exposure to adverse environmental conditions such as a thunderstorm or fire, foreign objects, liquids, insects, etc. entering the device, insufficient ventilation or dust, as well as other violations normal operating conditions of electronic equipment.

Possible to provide additional service to extend the warranty period and post-warranty repair. Contact company managers.

Attention! According to UPS storage rules, the batteries must be recharged regularly every 3-6 months to prevent premature wear. Warranty does not cover battery wear.

Service phone: +7 (495) 518-92-82

Service email: support@parus-electro.ru